Return policy

What does it cost to return something?

 

Return costs

For returns within Sweden - 79 SEK

For returns outside Sweden - 13 EUR

 * Return and shipping costs are non refundable.

Can I exchange items?

Unfortunately, we are not able to handle exchanges. You are more than welcome to return the item you do not want to keep and then place a new order with the item you want instead.

Have you received my return?

Our return process takes up to 14 days from the day you sent back your return. Due to the high season, there may be delays in handling returns because the shipping companies did not work during the red days.

As soon as we have processed your return, you will receive a confirmation via e-mail and a refund according to the payment method you have chosen.

How do I pause my Klarna invoice?

You can pause your payment by logging in to your Klarna account, or to your Klarna app with your Bank ID. By going to the payment and pressing "report return", you pause your payment at no extra cost until your return has passed. As soon as the return has been handled, you will receive an update from Klarna. Your invoice has either been canceled or updated with a new amount.

Can I return a product on SALE

Yes you can do that! As long as the products are in original condition and are in their original packaging, it is possible to make a return!

An item is missing from my order

We have just opened a new warehouse in Sweden. Your items may therefore have been sent in separate shipments. The missing articles should reach you shortly. Take a look at the delivery information to check if your order was shipped in two separate shipments.

If your order was sent in a single shipment but you are missing an item, contact us and enter your order number, the name of the item and a picture of the item and your return note. We help you get the right side of everything!

I got the wrong article

We apologize if you have received an incorrect item in your shipment! Contact us and enter your order number, the name of the item and attach a picture of the item and your return slip. We help you get the right side of everything.

I have received a damaged shipment

If your shipment was damaged or opened upon delivery, contact us and attach a picture of the damaged shipment. Also make direct contact with your postal agent or transport provider and also report the incident.

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Please contact us if you need help: hello@humswear.com