WE SHIP WORLD WIDE!
We usually ship the products within 2 days after placed order. We are working with DHL Express as our shipping partner. You will receive a notification from DHL as soon your package has been picked up.
Did you get the wrong size? Do not worry. Send the shoes back and of course we will exchange them for the right size at no cost. Use the return slip in the box or contact us at firstname.lastname@example.org and we will help you.
For online purchases, Hums will refund the purchase price of merchandise that is returned in its original condition and accompanied by original Hums packaging and security return/exchange label intact and attached to the item. Customized products cannot be returned.
You must inform Hums of your intention to return the merchandise before January 15th. You need to use the return label provided with each shipment to return your purchase. Refunds will be issued in after the merchandise have been logged in our warehouse as returned. A return fee of 99 sek will be withdrawn from your original payment when the refund is made.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A return fee of 99 sek will be withdrawn from your original payment when the refund is made.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please contact us if you need help: firstname.lastname@example.org