Black Heart Loafers

WE SHIP WORLD WIDE! 

We usually ship the products within 1 day after placed order. We are working with Bring as our shipping partner. You will receive a tracking number as soon as your package has been picked up from our distribution centre.

If you're a Swedish customer your package will be delivered to your home with Citymail, Early Bird or Bring Pick up parcel depending on where you live.                All packages to Denmark, Norway and Finland will be sent to your closest Bring service point.                                                                                                                If you live within the EU (except DK, NO & FI) your package will be delivered with DHL Parcel Connect.                                                                                                For North America and non-EU customers your package will be sent via UPS. 

Shipping cost

Within Sweden: 59 SEK

Europe/EES/UK: 11 EUR

USA&Canada: 20 USD

Rest of the world: 22 USD

I have not received my order confirmation

We will send an order confirmation to your e-mail within 24 hours after you placed your order. If you have not received it within this time frame, check your spam and contact us if you still can not find it.

Where is my order?

Once your order has been shipped, you will receive a delivery confirmation and a tracking number. Remember that our delivery times refer to working days, so the holidays are not included.

Keep in mind that it can take 24-48 hours from the time you receive your delivery confirmation, until the package can be tracked.

Can I change / cancel my order?

Unfortunately, we can not make any changes to an order already placed. We are also very fast in handling your order and therefore we can not cancel it before it is sent. However, you always have the right to return your order to us for up to 14 days after you receive it. 

Can I exchange items?

Yes we do but we cannot guarantee that items are in stock when you choose to do your exchange. You are more than welcome to return the item you do not want to keep and then place a new order with the item you want instead.

Have you received my return?

Our return process takes up to 14 days from the day you sent back your return. 

As soon as we have processed your return, you will receive a confirmation via e-mail and a refund according to the payment method you have chosen.

How do I pause my Klarna invoice?

You can pause your payment by logging in to your Klarna account, or to your Klarna app with your Bank ID. By going to the payment and pressing "report return", you pause your payment at no extra cost until your return has passed. As soon as the return has been handled, you will receive an update from Klarna. Your invoice has either been canceled or updated with a new amount.

Can I return a product on SALE?

Yes you can! As long as the products are in original condition and are in their original packaging, it is possible to make a return! Return rates are to be found under Returns.

An item is missing from my order

If your order was sent in a single shipment but you are missing an item, contact us and enter your order number, the name of the item and a picture of the item and your return note. We help you get the right side of everything!

I got the wrong article

We apologize if you have received an incorrect item in your shipment! Contact us and enter your order number, the name of the item and attach a picture of the item and your return slip. We help you get the right side of everything.

I have received a damaged shipment

If your shipment was damaged or opened upon delivery, contact us and attach a picture of the damaged shipment. Also make direct contact with your postal agent or transport provider and also report the incident.

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Please contact us if you need help: hello@humswear.com